TERMS AND CONDITIONS

1. All Sales Are Final

All custom, personalized, made-to-order, and group-order purchases are final sale and nonrefundable. Once payment is submitted, the customer cannot cancel the order, request a refund, or receive store credit due to a change of mind, incorrect size selection, event cancellation, failure to meet a payment deadline, or no longer wanting the merchandise.

2. Payment Confirms Agreement

Submitting payment confirms that the customer has reviewed and accepted:

• The approved design or product mockup

• Selected size, color, spelling, number, chapter information, and personalization

• Pricing and shipping charges

• Estimated production and delivery timeframe

• These terms and conditions

3. Design Approval

Customers are responsible for reviewing all names, dates, numbers, wording, colors, sizes, and other details before approving the design. Once the design is approved or production begins, changes are not guaranteed and may require an additional fee.

4. Sizing

Customers are responsible for selecting the correct size using the provided size chart. Because custom items are produced specifically for each customer, they cannot be returned or exchanged because of fit, preference, or an incorrect size selection.

5. Production Time

Production begins after all required payments, information, and approvals have been received. Turnaround times are estimates and may be affected by manufacturing, shipping carriers, customs processing, weather, holidays, or other circumstances outside the company’s control.

6. Group Orders

For group or chapter orders, pricing may be based on a required minimum quantity. If the minimum is not met, the company may:

• Adjust the price

• Extend the payment deadline

• Modify the order quantity

• Cancel the order and issue refunds only when the company determines production cannot proceed

Individual members who miss the payment deadline are not guaranteed inclusion in the order.

7. Defective or Incorrect Items

The no-refund policy does not eliminate responsibility for an item that is materially defective or significantly different from the approved order. Customers must report manufacturing defects, damage, or company errors within three calendar days of delivery and provide clear photographs.

After review, the company may repair or replace the affected item. A refund may be issued only when the company determines that repair or replacement is not reasonably available.

8. Minor Variations

Minor differences in color, placement, dimensions, stitching, printing, embroidery, fabric texture, or appearance may occur between digital mockups and finished merchandise. These normal production variations are not considered defects and do not qualify for a refund or remake.

9. Shipping

The customer is responsible for providing an accurate and complete shipping address. The company is not responsible for delays, returned packages, or delivery issues caused by incorrect customer information.

Orders marked as delivered by the carrier are not eligible for an automatic refund. Shipping claims will be handled according to the carrier’s procedures.

10. Chargebacks and Payment Disputes

Customers agree to contact the company directly to resolve legitimate order concerns before initiating a chargeback. A chargeback filed solely because the customer changed their mind, selected the wrong size, missed an event, or failed to review the approved details does not override these agreed terms.